Expert Scrum Master / PSC I - Exam Review

Management 3.0 - From the book "How to change the world" by Jurgen Appelo

Complexity Thinking

Simple models, supported by inspiring stories, are good to get you started
with the basics of change management. The real world, however, is far more
complex than what most models would have you believe. We need a more
complete approach to organizational change. It is very hard to predict how a
complex social system will behave. We need to understand how to influence
the whole system by poking at it. Then we see how it responds. As change
agents we try to nudge people, teams and organizations so that they will
reorganize themselves.

“ The trick, as with all the behavioral possibilities of complex
systems, is to recognize what structures contain which latent
behaviors, and what conditions release those behaviors - and,
where possible, to arrange the structures and conditions to reduce
the probability of destructive behaviors and to encourage the
possibility of beneficial ones.

- Donella H. Meadows, Thinking in Systems.